Privacy Policy

Fennox Lane (“we”, “us”, “our”), operated by Daily Mann LLC, is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you visit fennoxlane.com or contact us to request a quote or place an order. By using the site you agree to the practices described here.

We collect information you give us directly, and a small amount of technical information gathered automatically as you browse.

Information you provide

• Name — to address you properly and process your quote or order
• Email address — to send quotes, order confirmations and shipping updates, and to answer questions
• Phone number — to follow up on a quote or order where email is too slow
• Company name — for business customers requesting trade or volume pricing
• Shipping address — to fulfil and deliver your order
• Payment information — processed securely by our payment processor; we do not store full card details

Information collected automatically

• Browser type, IP address and device information
• Pages visited, time on site and navigation paths
• The referring website or search query that brought you here

Fennox Lane uses the information we collect to:

• Process and fulfil orders, including shipping and delivery
• Respond to quote requests, questions and support issues
• Send transactional messages such as quotes, order confirmations and shipping notifications
• Send occasional product updates, which you can opt out of at any time
• Improve the site, the catalogue and the buying experience
• Meet legal obligations and resolve disputes

Fennox Lane does not sell, rent or trade your personal information to third parties for their own marketing. We share information with service providers who help us operate the site and fulfil orders — shipping carriers, payment processors and our email provider — only under confidentiality obligations and only as far as needed to deliver those services.

We use cookies and similar technologies to keep the site working and to understand how it is used. Cookies are small text files stored on your device.

• Essential cookies — required for the site to function, such as session handling
• Analytics cookies — help us see which pages are used and where people get stuck
• Preference cookies — remember your settings between visits

You can control or disable cookies in your browser settings. Disabling essential cookies may affect how the site works.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. Traffic to and from this site is encrypted with TLS. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of anything inaccurate
• Request deletion of your data, subject to legal retention requirements
• Opt out of marketing email at any time via the unsubscribe link

To exercise any of these rights, email info@fennoxlane.com. We respond within one business day and complete verified requests within 30 days.

This site sells professional power tools and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

We may update this policy to reflect changes in our practices or in the law. The “last updated” date at the top of this page shows when it last changed. Continued use of the site after an update constitutes acceptance of the revised policy.