Shipping Policy

Fennox Lane offers free standard shipping on all orders over $99 to addresses in the continental United States. Orders below $99 carry a flat-rate shipping fee worked out from package weight and destination, which is shown on your quote before you commit to anything.

Two standard speeds cover most orders. Delivery estimates run from the day your order ships, not the day it is placed. In-stock orders are picked and shipped within one business day.

Heavy or oversized items — compressors, large generators, industrial equipment — move by LTL freight rather than parcel. Items that require freight are marked on their product page or called out on your quote.

• Freight quotes are provided with your order confirmation, or on request beforehand.
• Delivery is to a ground-level address. Lift-gate service is available for an additional fee.
• Inspect freight deliveries before signing and note any damage on the carrier's delivery receipt — that receipt is what a damage claim rests on.

Fennox Lane currently ships to addresses in the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international destinations at this time. If you need one of those, contact us before ordering and we will tell you honestly whether we can help.

When your order ships you receive a confirmation email with the tracking number and a direct link. Tracking can take up to 24 hours to start updating after the label is generated. If you have not received a tracking email within two business days of ordering, email info@fennoxlane.com and we will chase it.

If a parcel arrives damaged, photograph the box and the tool before unpacking any further and contact us within 7 days of delivery. Damage in transit is covered — see the returns policy for how replacements and refunds are handled.