Returns Policy

Fennox Lane accepts returns on most items within 30 days of the delivery date. To qualify, the item must be unused, in original condition, and in the manufacturer’s original packaging with all accessories, manuals and hardware present.

If an item arrives defective, damaged in transit, or is not what was described, Fennox Lane covers return shipping and gives you the choice of a full exchange for the same item or a complete refund to your original payment method. This is a separate, faster track from the 30-day change-of-mind window above: report the fault within 7 days of delivery so we can file the carrier or warranty claim in time, and include photographs of the damage where you can.

A restocking fee of 15% of the purchase price may apply to non-defective returns, particularly opened items or returns that do not meet the standard eligibility above. We always tell you the fee before processing the return, so nothing is deducted as a surprise. No restocking fee applies to defective items or to anything Fennox Lane shipped incorrectly.

For standard, non-defective returns the customer covers return shipping. Use a trackable service and keep the receipt — Fennox Lane is not responsible for items lost or damaged on the way back to us. Return shipping costs are not refundable.

1. 1

   Contact us

   Email info@fennoxlane.com with your order number, the items you want to return and the reason.

2. 2

   Receive return authorisation

   We review the request and reply within one to two business days with an RMA number and return shipping instructions.

3. 3

   Pack and ship

   Pack the item securely in its original packaging, write the RMA number clearly on the outside of the box, and send it to the address we provide.

4. 4

   Refund or exchange

   Once the item arrives and is inspected, your refund or exchange is processed within five to seven business days. Refunds go back to the original payment method.

A tool that fails in service after the return window is a warranty matter, handled by the manufacturer under its own terms. Every tool we sell is new and carries its full manufacturer warranty. Send us the model number and the fault and we will point you at the right service centre — that part we will do for you.